Customer Supply Chain and Commercialisation Manager

EMENA AFH Customer Supply Chain and Commercialisation Manager - Permanent

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We're looking for an experienced Customer Supply Chain and Commercialisation Manager to join our EMENA AFH team, acting as the key link between our bottling partners and internal cross-functional teams. In this role, you'll lead supply chain initiatives, manage short-term volume risks and opportunities understanding impact on S&OP, and drive the successful commercialisation of new products and market entries. If you're passionate about delivering exceptional customer service while optimising end-to-end operations, this is your chance to make a real impact.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a EMENA AFH Customer Supply Chain and Commercialisation Manager, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a EMENA AFH Customer Supply Chain and Commercialisation Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Manage strong operational relationships with AFH bottling partners, acting as the single point of contact for nominated EMENA partners.
• Drive end-to-end execution of the S&OE process understanding impact on S&OP. manage both core and campaign demand plans, including allocation planning to maximise stock efficiency.
• Collaborate cross-functionally with internal EMENA and Global stakeholders across Supply Chain, Commercial, Marketing, and Centre of Excellence teams.
• Lead the commercialisation of NPD, delists, and new market/customer entries, ensuring smooth transitions and accurate forecasting.
• Coordinate strategic initiatives and regional projects that enhance operational performance, support product range optimisation, and deliver business improvements.

Who you are

It’s your unique ingredients we’re interested in:

• Proven experience in supply chain, project management, or a similar FMCG environment, with a strong track record of delivering commercial service targets.
• Strong understanding of commercial, supply chain, and distribution models, with the ability to interpret data, forecasts, and financial metrics (Excel – intermediate/advanced).
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively across functions and levels in a matrix organisation.
• Demonstrated ability to lead cross-functional projects, solve problems with structured thinking, and operate at pace in complex, dynamic settings.
• Desirable: Knowledge of AFH markets, supplier management, and advanced MS Office skills (PowerPoint and Excel), with a degree-level education preferred..

Location: Hybrid with the ability to work from our Central London location a minimum of 2 days per week.

For any reasonable adjustments and general queries, please get in touch with [email protected]