Customer Support Administrator

ABOUT YOU

As the Customer Support Administrator, you will be highly organised with strong multitasking skills and a focus on accuracy and quality. You will have excellent communication skills and the ability to support colleagues, stakeholders and clients professionally. You will also be IT literate, adaptable and able to work to deadlines in a fast-paced setting.

Required skills and experience:

• A-levels in a related subject (minimum qualification)
• Strong organisational and multitasking skills
• In-depth knowledge of Word, Excel, PowerPoint, intranet and database systems
• Commitment to accuracy and quality while meeting deadlines
• Ability to act professionally and effectively, demonstrating company values
• Previous administration or invoicing experience would be advantageous

ABOUT THE OPPORTUNITY

As the Customer Support Administrator, you will support the Customer Support team and the Laboratories Manager by generating invoices, maintaining job files, and ensuring all records and reporting are managed effectively. This role also includes supporting operational and quality processes, covering reception when required, and ensuring compliance with company policies, health and safety standards, and environmental procedures.

Key activities:

• Generate and distribute invoices in Phoenix from completed job files
• Ensure job files are complete and maintain the client-specific requirements log sheets
• Organise and allocate work carried out on behalf of other Intertek sites
• Approve and allocate expenditure to correct cost centres
• Maintain archive systems for job files, raw data, subcontracted work and service agreements
• Assist in generating final reports before approval
• Maintain stocks of office consumables and support KPI achievement
• Provide reception cover as required
• Report all accidents, incidents and near misses, and actively support HSE policies
• Participate in safety tours and toolbox talks
• Carry out responsibilities in line with Intertek’s Quality Policy, Business Ethics, Vision and Strategy

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are an international family that values diversity, and we thrive when working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary and benefits package
• Development and career opportunities around the globe
• A highly motivated team and dynamic working environment
• Full training on the company and customer systems and processes

We are an Equal Opportunity Employer that does not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies