Customer Support Advisor

Job Description Summary:

Start with a competitive salary of £25,714.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills! 💼✨. Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.

Join our dynamic team based in Warrington, where your supportive nature and excellent conversational skills will help guide customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalized, affordable solutions to meet their needs.

You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.

What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! 🏡✨. Imagine the perfect balance of an office environment and the comfort of your own home. Enjoy the best of both worlds while still being part of a supportive and dynamic team.

Job Description:

Key information:

• You will work 40 hours per week between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.
• Training period is approximately 4 weeks, and you will work 8:30am - 5pm Monday – Friday,
• Learning academy following training lasts around 8 weeks where you will work between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis.

What's in it for you?

• Internal career progression via Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We are, on occasion with a small team, asked to work Bank Holidays, but Christmas Day, Boxing Day and New Years Day are all non-working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).

What you'll be doing:

• You will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.
• Handling customer complaints should they arise, adhering to Financial Conduct Authority standards
• Supporting vulnerable customers and addressing their complex needs with care and understanding.
• Working collaboratively with a supportive team to achieve targets and goals.

Experience – Showcase your expertise in at least one of the following areas:

• Call Centre Customer Service: Experience in a call center customer service role.
• Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting.
• Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment.
• Financial Services: Experience working in the financial services sector.
• Additionally, experience using multiple computer systems is a must.

Skills: Bring these skills to our team and make a real difference!

• Empathy

Join our diverse and dynamic team of experienced, innovative, and dedicated professionals! 🌟 With us you'll find countless opportunities to learn new skills and advance your career. We're committed to providing the support you need to thrive and succeed. This isn't an entry-level role, so some previous experience is essential. Our goal is to create better outcomes for you and our client.

Ready to take the next step in your career? Let's achieve great things together! 🚀

What will happen next:

• Choose to apply now to fill out our short application - https://capita.wd3.myworkdayjobs.com/CapitaGlobal/job/Warrington/Customer-Banking-Agent_10116309-1
• Your application will be reviewed by our recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend an onsite assessment center at our office in Warrington.