Customer Support Advisor

Who we are and what's important to us

We offer simple solutions, for smart businesses

From instore and online card processing to card issuing and ATM, we touch every part of fintech’s most exciting investment spaces.

Operating pan-European – from the bustling investment hub of London to the talent-filled tech hubs of Cambridge and the Netherlands - we perfect the payments experience for our customers through a combination of best-in-class technology, constant innovation, and in-house expertise.

We are independently owned, allowing us to respond quickly to growth opportunities, and enjoy the backing of leading fintech investor Pollen Street Capital.

With an impressive growth trajectory, we are constantly looking for the best and brightest industry talent to help support our ambitious goals.

In return for your dedication, innovation, and good company, Cashflows offers a competitive salary and benefits, along with extensive perks.

Come and join the team that's writing the future of fintech!

Our vision​

With Cashflows, business is always personal.​

Our mission​

Our people work hard to understand our partners, customers, and industries, inside out. ​

That’s why it’s our people that steer our business, transforming challenges, ideas, and technology into uncomplicated payment solutions that are easy to use and make perfect sense for your business.​

While technology powers payments, it’s people that make them perfect.​

The values we live by

• Courage - We’re leaders, who step-up to help others. We have the courage to ask questions and challenge constructively. We're empowered to make decisions.
• Collaboration - We communicate openly, have compassion, and support others to get the job done. We understand the "big picture", where customers and partners fit, and how we can help.​
• Clarity - We’re clear about our priorities and what's expected of us. We work hard to solve problems, making sure our solutions are understood. Above all, we keep things simple!​

It’s essential to us that we bring on board new colleagues that demonstrate these values, and so If you like what you see so far, keep on reading!

The job

​Customer Support Advisor

What you'll be doing

• Providing the very best in class customer experience dealing with a wide variety of inbound and out-bound customer service calls and emails 

• Support the onboarding process from application to live for our customers

• Perform administrative tasks, including customer account changes and updates 

• Use internal payment systems and company CRM system to resolve queries and communicate outcomes to customers 

• Manage issues in a timely manner, meeting team KPI’s, escalating where appropriate 

• Build and maintain strong relationships with our customers by communicating effectively and building positive rapport in every interaction to increase customer satisfaction

What you'll be experienced in

• Great communication skills, both written & verbally 

• Proactive, upbeat and energetic

• A calm, friendly and approachable manner both in office and on the phone 

• Able to prioritise work and deliver even under tight deadlines 

• A logical and systematic approach to data with an eye for quality

• Ability to think on your feet 

• Microsoft skills – knowledge of Word and Excel

• Experience of using Customer Relationship Management software an advantage 

The hours

This is a full-time 40 hours per week role– Monday to Friday.

Required to work 2 days per week from our London office.

What you'll get

Our benefits and perks include. 

• Salary is competitive and negotiable.

• 25 days holiday per year, plus a day off on your birthday, a wellbeing day and one day if you're moving house!

• Length of service holiday benefit – 1 day off for each year of service up to 28 days. 

• Private Medical Insurance

• Electric Car Scheme

• Free access to a Mortgage Advisor

• 4x salary life assurance

• Income protection

• 6% employer pension contributions

• Health Cash Plan cover

• Charity matching & time off for volunteering 

• Bike to Work Scheme

• Access to the People Hub which includes - Discounts with a range of retailers, wellbeing and exercise material and a vast book of recipes!

• Hybrid working approach 

• Option to apply for sabbatical leave

• Free fruit, cold & hot drinks and snacks provided every week.

And finally, we also throw a great staff party twice a year!

Our selection process steps

If you like the sound of this role, please click apply!

If we think from your application, we'll be a good fit for one another we'll get in touch for a call. We'll talk to you about the role, why we enjoy working here so much and find out more about you.

From there, if we both think It’s a good match, we'll proceed with arranging interviews, they'll either be over the phone, via Microsoft Teams or in person. We'll let you know as soon as we've made a decision on whether we'd like to proceed things further with you.

If you have any questions, you're always welcome to reach out to our friendly People team via [email protected]