Your role
What You'll Be Doing
What We Need
Corpay is currently looking to hire a Customer Support Advisor within our Epyx division. This position falls under our Fuel & Fleet Payments line of business, located in Meriden, West Midlands, UK. In this role, you will be working within a high performing team, as a Customer Support Advisor, you will be responsible for handling queries from the 1link network of service centers, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction. In this role, you will be reporting to Customer Support Manager.
How We Work
As a Customer Support Advisor, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in office and home office setup
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Handling Inbound Calls and Inquiries: Answering telephone calls and responding to emails from Service Centre user and Drivers seeking assistance with products or services.
- Resolving Issues: Troubleshooting and resolving customer problems efficiently and effectively.
- Managing Bookings: Handling the booking process for clients, including scheduling appointments, reservations through the 1link platform.
- Handling Cancellations and Changes: Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.
- Recording Details: Accurately documenting customer interactions in the company’s CRM system.
Qualifications & Skills
- Experience: 1–2 years in Customer Service/Contact Centre
- Communication: Active listening, strong verbal/written skills, conflict resolution
- Technical: Proficient in Microsoft Office (especially Excel)
- Work Style: Multitasking, adaptable, detail-oriented, team player
- Customer Focus: Committed to delivering excellent service
Benefits & Perks
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
- Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
#INDOPS-INT
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay
will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
