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Business Unit: Customer Operations, Customer Support
🤑: £23,500 - £27,000 per annum DOE + red-hot benefits🎁
📍: UK Hybrid with travel to local hub Glasgow/Gosforth/Leeds
Join Our Bereavement Services Team – Make a Meaningful Difference❤️
Are you passionate about helping others during life’s most challenging moments?
As part of our Bereavement Services Team, you’ll play a vital role in supporting customers with compassion and professionalism—both over the phone and behind the scenes in our back-office operations.
We understand how difficult it is to lose a loved one, and our associates are committed to delivering a “best in class” service that makes the process as smooth and supportive as possible. If you’re empathetic, detail-oriented, and ready to make a real impact, we’d love to welcome you to the team.
What you’ll be doing😎
- Supporting bereaved families with empathy and care by validating documents and closing accounts, ensuring every step of the process is handled smoothly and respectfully.
- Providing specialist guidance and reassurance to customers during a sensitive time, both through telephony and back-office support.
- Engaging with a wide range of contacts including relatives, Funeral Directors, Solicitors, and external agencies to ensure all aspects of the service are coordinated effectively.
- Collaborating within a large, diverse, and supportive team that’s committed to delivering outstanding outcomes for our customers.
- Operating within regulated frameworks to maintain the highest standards of compliance and integrity.
- Adapting to the needs of the department by being flexible and ready to support other areas where our customers need us most.
We need you to have🌟
- A proven strong background in customer service or support roles, with hands-on experience using telephony systems to assist customers.
- Excellent communication and active listening skills, with the ability to understand and respond to customer needs sensitively and effectively.
- A demonstrable ability to provide empathetic support, guiding customers through difficult conversations with care and professionalism.
- An adaptable and flexible approach, ready to support different areas of the department as customer needs evolve.
- The ability to work closely with colleagues to achieve shared goals and deliver exceptional service and a collaborative mindset.
- A clear understanding of performance expectations and a strong focus on customer outcomes.
- Practical knowledge of regulatory frameworks and policies, with the ability to apply them confidently in day-to-day work.
Red Hot Rewards 🧨🎁
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year .
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Applications Close: 10 Aug 2025 (11.55pm BST)🕕
