Customer Support Coordinator

We are looking for a proven, service-driven Customer Support Coordinator to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate queries that arise.

As our Customer Support Coordinator, you will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts.

Our Customer Support Coordinator will be employed on a full-time, permanent position based at our Bradford site in the BD12 Low Moor area, conveniently located just a few minutes’ drive from junction 26 of the M62. The role is primarily site-based, although we appreciate that life happens, so occasional flexibility to work from home can be offered when needed.

Key Responsibilities of our Customer Support Coordinator:

• Effectively manage all expectations in line with achievable operational service levels.
• Attend customer visits/meetings on and off-site including conference calls
• Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
• Invoice all processes and materials accurately to an agreed schedule with each customer
• Updating Operations with clear and accurate processing instructions for all work completed on site
• Creation of monthly reports detailing the KPI and SLA status
• Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments

Skills and Experience we need from Customer Support Coordinator:

• Previous experience within a similar customer facing role and environment
• Experience of warehousing processes
• Experience using IT systems to input and extract data
• Preferable experience of WMS solutions
• 3PL experience where possible

Job Benefits:

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, we offer the option to purchase additional days—giving you flexibility to take the breaks you need.

We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.