Customer Support Engineer

Role: Customer Support Engineer

Company: Mitsubishi Power

Start Date: Immediate.

Location: Leeds

Role overview:

Working closely with the Engineering Team, this person will be responsible for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phase

s.The Customer Support Engineering team supports the operation and maintenance of OEM Steam/Gas/CCGT Turbines and their related Control and Auxiliary Systems. The team is dedicated for engineering support during scheduled/forced outages, during operation as well as for new business development or existing business expansion while working closely with programme management, commercial and tendering team. The team is also engaged with our customers to ensure reliability, availability and safety of the operating asset

s.
Role Responsibilitie

• s:
  Customer Support Engineer is responsible for problem resolution for our customers related to gas turbines, steam turbines, generators and relevant auxiliar
• ies.Being part of multi-disciplinary engineering team, it will be expected to have flexibility to learn gas turbine, steam turbine, and generator operational aspects in addition to primary job responsibilit
• ies.The engineer is also responsible for assisting engineering manager and engineering team for various customer support engineering activit
• ies.Travelling to sites and customer premises is also expected from time to t
• ime.To prepare and write Technical reports, Technical procedures, etc. following the instruction of the Engineering Manager or Engineering Dire
• ctorRespond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedu
• res.Escalate issues as required acting as the liaison between the field and the design to drive specific technical resolution, identify the root cause and drive corrective acti
• ons.Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely man
• ner.Lead and manage root cause analysis for technical issues. Provide technical
• leaAbility to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadli
• nes.To know and implement the quality policy of MPW
• -EU.Comply with all safety policies, practices and procedures at all ti
• mes.Protect confidential information by not communicating, disclosing to, or using for benefit of third part

ies.
Who can ap

• ply?
  You must have a Full Right to Work in t
• he UK.You must have a Full UK Driving License and access to a car as travel between sites may be req
• uired.Bachelor's Degree in Mechanical is preferred with exposure in any areas of Gas Turbine design, operation, repair, se
• rvice,installation or commiss
• ioningExperience in developing and writing specifications and/or prop
• osals.Effective customer service skills and strong organizational s
• kills.Strong analytical and problem solving ability and adept at communicating with all levels of the organis
• ation.Proficient technical report writing and communication s
• kills.Ability to work in a multidisciplinary team having people with different cultures and national
• ities.Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation so
• ftwareFluency in business English, knowledge of Japanese would be an advantage but not esse

ntial.
Ben

• efits:
  Contributory Pension
• scheme.EV Car
• Scheme.AXA Private Healthcare, including Dentist and Optician cashback, and vir
• tual GP.Life As
• surance.Discretionary Annua
• l Bonus.Discounted Gym Mem
• bership.Cycle
• scheme.Workplace Nursery