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Role: Customer Support Engineer
Company: Mitsubishi Power
Start Date: Immediate.
Location: Leeds
Role overview:
Working closely with the Engineering Team, this person will be responsible for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases.
The Customer Support Engineering team supports the operation and maintenance of OEM Steam/Gas/CCGT Turbines and their related Control and Auxiliary Systems. The team is dedicated for engineering support during scheduled/forced outages, during operation as well as for new business development or existing business expansion while working closely with programme management, commercial and tendering team. The team is also engaged with our customers to ensure reliability, availability and safety of the operating assets.
Role Responsibilities:
- Customer Support Engineer is responsible for problem resolution for our customers related to gas turbines, steam turbines, generators and relevant auxiliaries.
- Being part of multi-disciplinary engineering team, it will be expected to have flexibility to learn gas turbine, steam turbine, and generator operational aspects in addition to primary job responsibilities.
- The engineer is also responsible for assisting engineering manager and engineering team for various customer support engineering activities.
- Travelling to sites and customer premises is also expected from time to time.
- To prepare and write Technical reports, Technical procedures, etc. following the instruction of the Engineering Manager or Engineering Director
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedures.
- Escalate issues as required acting as the liaison between the field and the design to drive specific technical resolution, identify the root cause and drive corrective actions.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and manage root cause analysis for technical issues. Provide technical lea
- Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
- To know and implement the quality policy of MPW-EU.
- Comply with all safety policies, practices and procedures at all times.
- Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
Who can apply?
- You must have a Full Right to Work in the UK.
- You must have a Full UK Driving License and access to a car as travel between sites may be required.
- Bachelor's Degree in Mechanical is preferred with exposure in any areas of Gas Turbine design, operation, repair, service,
- installation or commissioning
- Experience in developing and writing specifications and/or proposals.
- Effective customer service skills and strong organizational skills.
- Strong analytical and problem solving ability and adept at communicating with all levels of the organisation.
- Proficient technical report writing and communication skills.
- Ability to work in a multidisciplinary team having people with different cultures and nationalities.
- Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
- Fluency in business English, knowledge of Japanese would be an advantage but not essential.
Benefits:
- Contributory Pension scheme.
- EV Car Scheme.
- AXA Private Healthcare, including Dentist and Optician cashback, and virtual GP.
- Life Assurance.
- Discretionary Annual Bonus.
- Discounted Gym Membership.
- Cycle scheme.
- Workplace Nursery Benefit.
