Customer Support Executive

Company

iXceed Solutions

Location

Belfast, Northern Ireland, United Kingdom

Posted At

9/9/2025

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Description

Role - Customer Support Executive

Location - Belfast (Onsite)

Type - Contract (Inside IR35)

Job Description:

Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in French and English.

• Ensuring a high level of customer service to our candidates and clients

• Resolving customer queries on a first call resolution basis.

• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.

• Following your assigned daily schedules and tasks.

• Taking part in in motivational activities.

• Using and implementing feedback given during monitoring and coaching sessions.

• Ensuring data security and upholding GDPR regulations.

• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

• Who is passionate about delivering outstanding customer service.

• Who has excellent verbal and written communication skills.

• With high levels of accuracy and an attention to detail in the work that you do.

• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.