Job Introduction
Main Responsibilities
Handelsbanken Customer Connect is a dynamic department within the Branch Network area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network.
Take calls from individual, corporate and potential customers related to:
- Payments & transfers
- Transactions and balances
- Cards
- Digital support
- Fraud
- Payment Monitoring
- Supporting Branch activities with existing and new initiatives
- Non-branch based interactions
- Providing customer solutions and spotting opportunities
Operate in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Our Customer Support roles are fully office based at our Manchester City Centre Head Office, due to the nature of the role. The working hours are on a shift basis, 7 hours between the hours of 7am - 10pm, these would be on a weekly rotating basis
This role is a 14 hour contract which would equal 2 x 8 hour working days, with a 1 hour lunch break.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Enthusiastic and dynamic self-starter
- Strong customer service ethics
- Exceptional communication skills
- Knowledge of a customer support and branch environment
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner with both customers and branches.
- Ability to work well under pressure with attention to detail.
- Excellent organisational skills and the ability to manage a number of tasks.
- Confident, professional and friendly telephone manner
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our
Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a 2 two stage interview process, including a Telephone Interview and an In Person interview at our Head Office in Manchester City Centre.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email
[email protected] .
