Customer Support Representative

EMEA Customer Support Representative (Fluent French Required)

Job Description

We are looking for a dedicated Customer Support Representative to join our team in the EMEA region. This role is ideal for someone passionate about delivering exceptional customer experiences in a fast-paced, dynamic environment. You’ll be the first point of contact for our customers, helping resolve technical issues related to hardware, installations, and our mobile/web SaaS platform. Fluency in French is mandatory for this role, as you will be supporting customers across French-speaking markets.

What You’ll Be Doing

As part of our Customer Support department, you will:

• Become a subject matter expert in our SaaS platform and gain in-depth knowledge of the fleet management industry.
• Provide technical support related to our Software-as-a-Service (SaaS) fleet management products and solutions.
• Manage incoming customer queries via phone and email by raising and handling cases with full ownership from start to finish — including investigation, troubleshooting, resolution, validation, escalation, and communication with stakeholders.
• Collaborate cross-functionally with internal departments, customers, and vendors.
• Identify recurring issues, recognize patterns, and take proactive steps to resolve them efficiently and enhance the customer experience.

What We’re Looking For

The ideal candidate is a proactive Customer Support professional with a strong technical mindset and a deep understanding of customer satisfaction drivers.

Key qualifications and skills:

• Fluent in French (spoken and written) – this is a mandatory requirement.
• Experience in a customer-facing support role (mandatory).
• Familiarity with SaaS solutions is a plus.
• Experience with CRM and ERP tools such as Salesforce and SAP is preferred but not required.
• Excellent communication and active listening skills.
• Strong time management and the ability to prioritize tasks effectively.
• A structured, “can-do” approach to problem-solving in a high-demand environment.
• Strong attention to detail and documentation habits.
• Eagerness to grow professionally and continuously improve.