Customer Support Representative II

Wales, United Kingdom

7/30/2025

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

Some of your Benefits

Company Pension: Save for retirement with the company's help.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Port Talbot

On-Site

Freudenberg Flow Technologies Ltd.

You support our team as

Customer Support Representative II

Responsibilities

• Receive customer RFQ’s. Review the RFQ, reroute/decline, or take forward for quotation.
• Acknowledges the quotation and enters dialogue with the customer, as required, in order to establish and meet customer expectations.
• Register the incoming RFQ, assess the commercial implications and asses the technical requirements of the customer.
• Partner with other departments to build the quotation.
  
  

Qualifications

• Have a good understanding of the type of manufacturing processes, materials and procedures involved in the Connectors and Sealing Solutions product range.
• Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self-motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time-management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.