Customer Support Specialist

Customer Support Specialist

We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.

This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.

The role:

• Respond to customer queries and technical issues, delivering accurate and timely support
• Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
• Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
• Collaborate with commercial, data, and product teams to resolve issues and improve service quality
• Support process improvements through proactive feedback and detailed issue documentation
• Handle incident reporting and escalation with accuracy and urgency

About you:

• Experience in customer support, technical support, or a similar client-facing environment
• Confident working with data, with a logical approach to problem-solving
• Comfortable using CRM and ticketing systems
• Strong communicator with an ability to manage multiple stakeholders
• Proactive, detail-oriented, and able to work both independently and collaboratively
• A background in Travel, Aviation, or SAAS
• Familiarity with SQL and JIRA

What’s on offer:

• A collaborative, innovation-driven culture where new ideas are encouraged
• Flexible hybrid working
• Great progression opportunities within a global organisation
• A supportive environment focused on learning, improvement, and shared success

If you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.