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Customer Suport Specialist
About the job:
We’re looking for a Customer Support Specialist who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations: www.kolleno.com
Do you…
- enjoy dissecting complex enterprise systems to figure out how they actually work?
- get a kick out of making clunky ERP setups play nicely with modern platforms?
- take pride in delivering onboarding experiences that just… work?
- love bringing clarity to chaos in cross-functional environments?
Are you…
- a strong communicator who can speak both “engineering” and “CFO”?
- able to understand the big picture while diving into the technical details?
- comfortable leading onboarding projects from kickoff to delivery?
- someone who thrives in client-facing, solution-oriented roles?
Why this role…
This is a unique chance to join a fast-growing startup in a key customer-facing role. You’ll help users get the most out of the Kolleno platform, solve real problems, and deliver value every day.
This isn’t just support—you’ll guide customers through complex workflows, encourage feature adoption, and shape their overall experience.
You’ll also work closely with the founders, product, and engineering teams to turn pain points into trust. If you enjoy helping people and want to make an impact, this role is for you.
Here’s what makes our work different
We’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.
You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works – not how they say they work.
You’ll join a team that values...
- Deep understanding of customer systems and workflows
- Clear, honest communication (internally and externally)
- Consistent, high-quality onboarding delivery
- Long-term thinking, not duct-tape fixes
- Customer empathy with strong technical depth
Your Day-to-Day
- Respond to support requests with speed, clarity, and care
- Guide users through Kolleno workflows and unblock issues
- Track and improve key metrics like response time, and resolution time
- Identify bugs, product gaps, and points of confusion
- Share insights to improve features and internal processes
- Help customers adopt features and optimise how they use Kolleno
Experience Required
- 2+ years in Enterprise Customer Success, Solutions Engineer, Implementation Specialist, Technical Consultant
- A genuine enjoyment of working with people and helping them succeed
- Clear, calm communication skills, both written and verbal
- A proactive mindset with the confidence to work independently
- Steady under pressure, with a constructive and solution-oriented approach
- A systems thinker who solves problems at the root, not just on the surface
- Familiarity with tools like Monday.com, Intercom, analytics platforms, or customer insight software
- Experience in people-first environments such as Implementation partners, enterprise technology service roles.
- Bonus: Hands-on experience working with ERPs – especially NetSuite and SAP
- Bonus: experience building internal tools or project tracking systems
Kolleno Benefits
- Salary + bonus on integration and equity
- Work remotely all of August – escape the city, or just your commute
- Office shuts down for 2 weeks in December – actual downtime
- Stock options after 12 months
- Office-based Monday to Thursday, Fridays are flexible – your call
- Thursday = Treat Day: Ben’s Cookies + lunch on us
- Performance bonuses
- 20 days holidays
