wienerberger UK

Customer Support Team Leader

Company
Location
Sandtoft, England, United Kingdom
Posted At
8/16/2025
Description
Internationally successful: The Wienerberger Group

Come and join us as a Customer Support Team Leaderat our Sandtoft site in Doncaster!

Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

About The Role

Our Customer Support Team Leader Roof role will suit a candidate who enjoys leading a team whilst providing a high standard of customer service, who works accurately, efficiently and has an appetite to learn and further develop their own skills whilst continuously setting examples to the team.

Duties Also Include

Dealing with complaints and negotiate remedial offers

Cleanse order books on a monthly basis

Collate information for price increase

Collate information for KPIs

Work closely with Logistics

Actively look for areas that you may be able to provide help and support in the form of administration by monitoring workloads to ensure tasks can be completed within agreed timescales

Look over schedules against stock issues

Taking responsibility for managing staff to include but not limited to; training and development, inducting new team members, supporting attendance and conducting performance reviews

Conduct Quiet Word meetings

Take responsibility for identifying own personal training needs to ensure effective performance of your role.

Always strive to get the best from your team, through leading by example, set directions, active team building, encouraging contributions and nurturing talent

Know and communicate the appropriate targets

Share the Companys vision through regular interaction with the team, collectively and individually, gaining commitment and motivation to inspire performance.

It may be necessary to attend important meetings, training sessions outside of normal working hours

Hours of Work: 8.30am to 5.00pm, Monday to Friday

About You

Leadership style that promotes high morale with a can-do attitude!

Solid teamwork skills

Working to KPIs

Ability to monitor team output

Excellent communication skills

Approachable and supportive demeanour

Attention to detail

Building relationships internally/externally

Good time management skills

About Our Benefits

Annual bonus up to 6%

Professional growth, training, and opportunities to hone your skills and knowledge

Ability to purchase additional holidays

Company Pension

SIP ability to become a shareholder via our Share Scheme

Life Assurance

Flexible benefits offering (including health, wellbeing and money saving opportunities)

So what are you waiting for? Come and join Wienerberger as a Customer Support Team Leaderand start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.

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