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Careers at EF | Open the world with us
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Your Role
A full-time fixed term 12 month contract position in EF’s flagship UK language school. Based in Waterloo, EF London provides English language education to over 5000 international students from over 20 countries each year. Reporting to the Director of Student Services, you will be managing the face of our vibrant school, providing welfare support, advice and memories to our diverse student body and student support team. This role is ideal for anyone seeking exposure to international business and keen to extend their management experience.
Responsibilities
- To ensure that administration of the school is run smoothly and effectively in all areas of across our Customer Support department through student experience, welfare, internships, visas
- Manage enrolment of new students and maintenance of school records - ensuring that all new bookings/modifications are confirmed within the required time.
- To maintain EF policies, regulations and Golden Rules
- To ensure the highest level of Customer Service throughout the school and team
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To ensure excellent welfare provision in the school
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
Requirements
- Strong customer service skills
- Leadership skills/potential
- Ability to delegate mentor and motivate team of staff
- Experience and/or training in overseeing student welfare
- Confident with IT
- Enjoys working in busy & varied environment
- Organised with attention to detail
- Creative & energetic with lots of common sense as key
- Ability to handle difficult situations with ease & remain calm & positive under pressure
- Excellent communication & people skills
- Flexible attitude to work and creative problem solver
- All offers are subject to a clear enhanced DBS check and two references
- Right to work in the UK on commencement of employment
- C2 level of English
Additional Desirable Characteristics
- Experience working with international students and/or those with English as an additional language.
- Experience and/or training in overseeing student welfare/safeguarding
- Additional foreign language abilities
- First Aid/Health and Safety training
- Project management
Why you will love working with EF London
- Continuous professional development for all staff
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Employee Assistance Program
- Access to EF Hello language learning
- Central location minutes away from Waterloo train station
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
