Cyber Security Monitoring Manager

LRQA

LRQA is a leading global assurance partner, bringing together decades of unrivalled expertise in assessment, advisory, inspection, and cybersecurity services – underpinned by data-driven insights – to help its clients navigate a new era of risk.

Operating in more than 160 countries with a team of more than 6,000 people, LRQA’s award-winning cybersecurity, compliance, supply chain and ESG specialists help more than 61,000 clients across almost every sector to anticipate, mitigate, and manage risk wherever they operate.

The Role

Our team is looking for a highly motivated Security Monitoring Manager to lead and develop an active Security Operations Centre (SOC) team, focused on monitoring, detection and response to cyber threats.

You will lead the day-to-day operations of the SOC and provide line management and leadership to the SOC team, including performance management, mentoring, and professional development, while fostering a collaborative and high-performing culture aligned with LRQA Cybersecurity’s strategic objectives.

You will develop and maintain key SOC processes, including standard operating procedures, escalation paths, and workflows. This includes the definition and reporting on KPIs, SLAs, and performance metrics to measure operational effectiveness and support strategic decision-making.

You will oversee threat management, SIEM optimisation, and the detection stack, ensuring tools and workflows are continually tuned for impact. This includes enhancing services, acting as a Subject Matter Expert to our clients, identifying gaps in capability, and providing innovative solutions to remediate them. You will be the main point of contact for the Security Monitoring services and act as the escalation point for any incidents that have been triaged and escalated by security analysts or client security functions.

You will collaborate closely with the security leadership to shape strategic direction, enhance service integration, and foster a culture of continuous improvement and continuous service development.

You will be required to liaise with account managers across the business and assist in both Pre-Sales and existing customer interactions, ensuring any proposed solutions are fit for purpose and fit for delivery.

Above all, you will provide first class service to both Internal and External Customers, delivering excellence in all areas of your work and embodying our LRQA Cybersecurity values.

Our goal is to establish LRQA Cybersecurity as a leading global provider of managed security and support services. This position is key to achieving this aim.

Location

This role is hybrid based within the UK, with a mixture of Home and Office working for collaboration, team building, workshops and clinic days. This is centred on the Birmingham Office. Travel may be required to customer locations.

We can support working from across the UK. All applicants will require residence in the UK.

Key Skills & Experience Required:

• Proven leadership in cyber security operations, with experience managing a Security Operations Centre (SOC), including oversight of people, processes and technology.

• A track record of developing and implementing SOC processes, including automation, playbooks, escalation protocols, and standard operating procedures to ensure efficient, consistent operations.

• Experience in designing and reporting on KPIs, SLAs, and performance metrics to monitor SOC performance, drive continual improvement, and provide visibility to senior leadership.

• Expertise in incident management, acting as SOC point of escalation and coordination during cyber incidents, ensuring effective response and communication to internal and external stakeholders.

• Experience leading and developing high-performing teams, fostering a collaborative, inclusive culture aligned to organisational goals.

What we offer:

We are a people-focused, high-performing, high-trust managed security services team. We pride ourselves on our investment in our people, meaning as we are a fast-evolving team in an exciting working environment, you’ll always have opportunities to solve the latest cybersecurity challenges, with the responsibility and development opportunities to match.

Company benefits:

• Constantly updated training & progression plans with multiple tracks of development, supporting lateral movement or upwards progression.
• Yearly wellness day to be spent in the way that works best for you.
• Recognition & rewards for individual, team and department performance
• Performance-based bonus programme
• Generous pension scheme
• A supportive team enabling you to succeed and grow your career.

An attractive remuneration package will be provided.