D365 CE Product Owner

As the D365 CE Product Owner, you will take ownership of the technical product lifecycle across Microsoft Dynamics 365 CE including Sales, Customer Service, Marketing and Field Service. You will play a key role in ensuring that the platform supports multiple cross-functional teams within the business ensuring the impact to our integrated systems is always considered. Acting as the bridge between local and regional Sales and Service, Product Management and IT, you will have to be able to balance, prioritise and facilitate the CE product roadmap and lifecycle.

Key Responsibilities – Product Ownership Alignment

• Serve as the primary Product Owner for D365 CE/Field Service, ensuring solutions meet the requirements of the business and Product Management teams.
• Partner with stakeholders to define and prioritise requirements that support the full product lifecycle—from design and configuration through to manufacturing and service.
• Maintain and manage the D365 CE/Field Service product backlog, ensuring transparency, clarity, and alignment with delivery goals.
• Collaborate with Sales, Customer Service, Marketing and Service to ensure product data is accurate, consistent, and supports operational, regulatory, and commercial requirements.
• Support the implementation and evolution of Commercial and Service Change Management processes in D365.
• Serve as the key liaison with third-party vendors to ensure their solutions align with internal architecture, security, and operational needs.

Change Impact & Delivery Oversight

• Assess the impact of new features or changes to the D365 suite.
• Translate business requirements into actionable user stories, technical specs, and test scenarios.
• Actively contribute to agile ceremonies, with a focus on Commercial, Customer Service and Service-related deliverables.
• Strategic Planning & Continuous Improvement
• Maintain a strategic roadmap for the business and Product Management capabilities within D365.
• Monitor upcoming D365 platform releases, advising stakeholders on impacts and opportunities related to the D365.
• Drive innovation and improvement in how we manage product data, lifecycle changes, and product-related processes.

Stakeholder Engagement & Adoption

• Champion the Commercial and Service voices across digital transformation initiatives, ensuring effective change management and system adoption.
• Facilitate workshops and alignment sessions to define business needs and communicate roadmap progress to stakeholders.
• Collaborate with training and readiness teams to ensure smooth adoption of new features and processes.
  
  

Required skills and experience:

• 5+ years’ experience in ERP product ownership, digital delivery, or business systems roles within engineering, manufacturing, or product-centric environments.
• In-depth knowledge of Microsoft Dynamics 365 CE Sales, Customer Service and Field Service and an understanding of Microsoft Dynamics 365 Marketing.
• Strong knowledge of Commercial processes and lifecycle management
• Familiarity with agile practices and backlog management tools (e.g., Azure DevOps).
• Ability to balance strategic thinking with hands-on detail execution.

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