D365 CRM Technical Lead

We're working with a London based business who are seeking a D365 lead to own and evolve their CRM platform.

What to expect from the role:

• Improve the D365 platform to enhance the experience for customers.
• Deliver simpler, faster solutions that free up time for customer-facing teams.
• Bring a proactive, supportive mindset to help colleagues succeed.
• Challenge ideas to ensure changes align with strategic goals and offer cost-effective results.
• Design with resilience in mind to benefit users now and safeguard future operations.

What you’ll bring:

• Deep expertise (5+ years) in Microsoft Dynamics 365, including platform evolution and integration.
• Strong stakeholder management, with the ability to influence at all levels.
• Skilled at simplifying complex technical concepts for senior audiences.
• Customer- and colleague-focused mindset when delivering change.
• Clear, confident communication on key tech decisions.
• Strong relationship-building and collaboration across teams and disciplines.
• A flexible, problem-solving approach using both analytical and creative thinking.

This role offers hybrid working, and a very generous package.