Data Insights & Governance Manager, Workplace Services

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The Workplace Services team is responsible for creating and managing an exceptional workplace experience for over 20,000 Deloitte employees in the UK. They provide a wide range of services and support, enabling colleagues to work effectively and efficiently in a sustainable, safe, and secure environment. As a people-led, environmentally friendly, and data-driven function, Workplace Services leverages advanced analytics and modern technologies to deliver innovative workplace solutions.

Workplace Services manages Deloitte's occupied UK office space, overseeing supply chain performance, workplace compliance (including sustainability), programme and project management, and operational excellence through data-driven insights. They collaborate with Internal Real Estate, which is responsible for unoccupied spaces.

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Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

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The Data Insights and Governance Manager will work with the Head of Digital Workplace to deliver the data strategy and digital transformation of Workplace Services. This role is crucial to achieving “data-led" Workplace Services and will be the key person responsible for disseminating insights and narratives, working with embedded analyst resources and the leadership team. This role will also assist in the rollout of new technology and automation projects and act as the nominated number two member of the team’s hierarchy.

Strategy Leadership:

• Leads the development and execution of the Workplace Services data strategy.
• Identifies opportunities for digitisation and automation of services.
• Governance Management:
• Designs, implements, and maintains a robust data governance and quality framework across Workplace Services.
• Ensures compliance with data privacy regulations, including General Data Protection Regulation (GDPR).

Digital Capabilities:

• Supports the delivery of the Workplace Digital Strategy and digital transformation projects.
• Analyses and improves insight extraction from dashboards.

Business Acumen:

• Manages outputs from supplier embedded analyst resources.
• Business Partnership:
• Acts as deputy to the Head of Digital.
• Responsible for sharing a monthly insight report with senior Deloitte stakeholders, ensuring reporting and data tools are insightful and capturing user feedback.
• Gathers insights into employee needs, informing the development and improvement of digital solutions.

Performance Measurement:

• Creates a catalogue of standard metrics and insights, embedding a strong culture of data governance and data quality.
• Proactively shares insights with senior management, monitoring and communicating ongoing impact.
• Enriches recurring reporting with insightful storytelling and deeper analysis of trends.
• Develops and implements mechanisms for capturing and analysing user feedback to inform data-driven decision-making.
• Develop strong relationships with supplier teams to enable collaborative working and reporting.

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Essentials:

• Experience working with and managing business intelligence tools.
• Experience in running and defining a data governance framework.
• Background in analysing data to discern impactful insights.
• Understanding of Intelligent buildings (IB) and Internet of Things (IoT) technology and the processes required to maintain data accuracy in these systems.
• Proven track record in defining and disseminating reporting and insights.
• Knowledge and understanding of General Data Protection Regulation (GDPR).
• SQL experience (desirable).
• Highly proficient in Microsoft Office Suite (e.g. Word, Excel, PowerPoint).
• Proficient in data analysis tools and dashboard platforms (e.g. PowerBI).
• Outstanding communication skills, including articulating data to both senior and operational audiences.
• Strong leadership, management, and customer service skills.
• Demonstrated interest in continuous improvement by keeping abreast of market developments, industry standards, and innovations.
• Experience with gathering and analysing user feedback.

Personal Qualities / Attributes

• A strategic and analytical thinker who identifies opportunities and develops data-driven solutions.
• Innovative and results-oriented, with a passion for leveraging data to drive positive change and achieve measurable outcomes.
• A collaborative and influential communicator who builds strong relationships and secures stakeholder buy-in.
• An adaptable and resilient leader, comfortable in fast-paced environments, navigating ambiguity, and leading change effectively.
• Decisive and accountable, demonstrating sound judgment and a commitment to delivering on commitments.

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Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

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"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." -Jim, Enabling Functions

Our hybrid working policy

You’ll be based in one of our regionally offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers