Data Network Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled

Role Overview:

We are seeking a Smart Hands Engineer with a strong background in Network Operations and Support to provide on-site assistance at local customer data centers and offices. This role involves hands-on support for network-related issues, hardware installations, troubleshooting, and coordination with remote teams to ensure seamless operations.

Key Responsibilities:

• Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities.

Required Skills & Qualifications:

• 2–4 years of experience in network operations and support or data center environments.
• Strong understanding of network fundamentals (TCP/IP, routing, switching).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
• Excellent communication and coordination skills.

Preferred Certifications:

• CCNA or equivalent networking certification.
• Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.

Work Environment:

• On-site role at customer data centers and offices.
• May require flexible hours or on-call support for critical incidents.