Data Quality Administrator

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch22's Victim Service provide emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

Job Description

We are currently looking for a motivated Data Quality Administrator to join the Greater Manchester Victim Service (GMVS). This role is central to ensuring that victims of crime receive timely and accurate support by processing and managing referrals made by Greater Manchester Police (GMP).

Catch22 is looking for someone with good attention to detail. As part of our growing service, you’ll be responsible for cleaning and reviewing referral data, identifying eligibility, and allocating enhanced cases to caseworkers. You will also close ineligible cases, update missing information, and ensure victims are contacted with clear information about available support through SMS, email, letters, or other forms of communication.

You’ll play a vital role in safeguarding accuracy across case management systems, generating reports to support service improvement, and maintaining compliance with data protection standards. Working closely with colleagues, police, and partner agencies, you will help streamline processes and ensure victims are guided smoothly into the right support pathways.

This is a rewarding opportunity to join a compassionate and collaborative team dedicated to improving the lives of our service users across the Greater Manchester region.

Qualifications

Essential

• Minimum of GCSE-level English and Maths
• Previous administration and data management experience
• Strong IT skills, particularly with Microsoft Excel, Word, Outlook, and databases
• Experience interrogating data systems and producing reports
• Highly organised with strong attention to detail
• Excellent written and verbal communication skills
• Ability to work effectively both independently and as part of a wider team
• Understanding of confidentiality, data protection, and safeguarding practices
  
  

Desirable

• Experience working with police systems, criminal justice services, or victim support services
• Familiarity with case management systems and referral processes
  
  

Additional Information

Below is a work in progress.

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3744A in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements: The NPPV (non-police personnel vetting) check requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract: Fixed term for 9 months from start date

Hours & work pattern: Full time, 37.5 hours per week.

Salary: £25,585

Location: Role will be based at GMP HQ on Northampton Road in greater Manchester,

Closing Date: 1630 on 1st of September 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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