Daycase Booking Clerk – Cardiac Catheter Laboratory (CCL) - INTERNAL

Newport, Wales, United Kingdom

8/6/2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The Diagnostic Cardiology Team is looking for a friendly, caring and motivated individual to join the team to provide excellent service to our patients. This role will involve booking a range of outpatient diagnostic tests, managing a waiting list, answering telephone queries and working in accordance the Welsh Government RTT guidelines.

Main duties of the job

This is an exciting opportunity to work in this varied role. You will have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Cardiac Physiology team and Cardiology Consultants in order to ensure patients are seen in a timely manner.

We are looking for someone who is IT literate, able to meet deadlines and also has excellent attention to detail. Knowledge of the Welshpas system and RTT guidelines would be advantageous. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Education / Qualifactions

Essential criteria

• Good level of education
• Evidence of continuous development & Knowledge of admin processes
  
  

Desirable criteria

• Knowledge of Patient Administration System
• Customer Service Training
  
  

Skills / Abilities

Essential criteria

• Excellent telephone and communication skills
• Empathy, tact and diplomacy when dealing with difficult situations & Flexible
• Ability to use initiative and meet deadlines and remain professional at all times
  
  

Experience

Essential criteria

• Previous or current experience in Clerical and Administration Processes
  
  

Desirable criteria

• Experience of dealing with the public
  
  

Knowledge

Essential criteria

• Detailed knowledge of Welsh Pas & CWS
  
  

Desirable criteria

• Knowledge of WG guidelines and an understanding of managing waiting lists.
• Understanding of Health Board policies and procedures including HR
• Welsh Speaker
  
  

Personal Attributes

Essential criteria

• Ability to work effectively with clinicians/Directorate Managers
• Ability to manage difficult situations
• Ability to develop good and effective employee relations