Dealer Partner Manager – West Midlands and Home Counties

Bristol, England, United Kingdom

8/11/2025

About The Role

Motability Operations are currently recruiting for a Dealer Partner Manager – West Midlands and Home Counties to join our team on a 12-month FTC/Secondment. As a Dealer Partner Manager, you will create strategic and influential relationships with a defined set of large dealer groups to deliver a quantifiable positive impact on the Motability customer experience and scheme KPIs through the delivery of SMART actions.

About You

• You’re dynamic and able to influence and support discussions at a senior level and drive change for the benefit of the Scheme and our customers.
• You have experience of delivering valuable and engaging meetings both digitally and face to face.
• You communicate clearly and employ strong listening skills to understand the motivations of our partners.
• You are knowledgeable about the future direction of the Automotive Industry and the impact on the Scheme and Motability Dealer Partnership programme.
• You’re resilient and able to respond quickly and effectively when dealing with challenges.
• You’re innovative and forward thinking in developing strategic plans that achieve engagement and add value to the dealer and Scheme.
• You’re open to and embrace change, understanding the need to respond quickly to both external and internal changes.
• You adapt to your audience i.e. customer champion with dealers and a dealer representative internally to drive improvements that add value to the dealer, customer and Scheme.
• You can present complex concepts to external audiences.
• You understand how digital services are impacting the delivery of the Motability Scheme and you’re able to explain clearly the benefits and the opportunities to our dealer partners.
• You can drive forwards a series of KPIs by collaboratively working with our largest dealer groups which deliver excellent service to scheme customers and Motability commercial objectives
• You can engage with the rapidly evolving strategy of the business as we pursue increased ownership of our customer journey through the Customer Account & Digital Experience Platform
  
  

Minimum Criteria

• Strong and demonstrable Automotive Industry knowledge including basic dealership financial measures.
• Experience of the Motability channel and an excellent understanding of the commercial opportunities it creates.
• Experience of B2B account management
• Experience of high-level stakeholder management
• Experience of delivering SMART objectives to effect positive change in KPIs
• Experience of working with marketing teams to create promotional plans and campaigns.
• An excellent understanding of digital retail and the impact to the customer experience.
• A good understanding of OEM distribution strategies and vehicle technology.
  
  

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care
  
  

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
  
  

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office
  
  

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving
  
  

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.