Debt Caseworker (Trainee)

Leyland, England, United Kingdom

8/1/2025

We are growing our debt team of 30 staff to 46, so this is a great opportunity to join us as a Trainee Debt Caseworker. Both trained advisers and new comers to the debt service are welcome to apply. Full training can be provided.

You Will

• Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
• Be able to work with clients, who may be stressed or vulnerable, with empathy and patience, displaying excellent communication and interpersonal skills.
• You should be able to work confidently and independently.
• Be willing to work using various platforms which could include phone, webchat, video call.
• Excellent PC literacy skills will enable you to work with a variety of computer applications/systems. You should be able to work on your own initiative and be willing to commit to continuous development and an extensive training programme. Good English and Maths qualifications are a prerequisite in applying for this post.
• You should be able to demonstrate how you manage your own wellbeing/resilience at an interview.
• Be happy to work alongside other colleagues in a collaborative way within a call centre environment.
  
  

We offer: Salary £25,738.00 rising £28,560.00, 21 days holiday plus 8 bank holidays, Paid Christmas close down in addition to standard holidays (3-4 days extra), 1 week’s additional leave, gained by annual increment (a day a year) after 4 years’ service, Employee assistance programme, 8% non-contributory pension, Salary sacrifice for pension (optional), Free parking, EAP scheme, Blue Lights Reward discount card

For further details please request a copy of the Job Role by emailing [email protected].

To apply you should send a CV and covering email explaining how you meet the skills required for the job specification.

Closing date for applications 12 August.

Interviews 13,14,19 & 20 August.