Debt Collection Specialist

Southampton, England, United Kingdom

6/25/2025

Role: Debt Collection Specialist

Salary: £35,000

Location: Southampton (hybrid) 3 days in office

‘To inspire the world’s entrepreneurs’

AVASK Accounting & Business Consultants are a rapidly expanding international firm that specialise in VAT, tax and accounting for e-commerce businesses. AVASK assist hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions, to ensuring they are fully compliant. Due to continued growth AVASK are now looking to recruit a Debt Collection Specialist to provide support to the Credit Control Department.

Debt Collection Specialist The Role

• Effectively manage personal workload to achieve individual and team objectives.
• Conduct daily credit control calls to ensure timely collection of outstanding balances.
• Draft and send professional correspondence (emails and letters) regarding due and overdue accounts, followed by appropriate phone communication.
• Process customer payments securely via debit and credit card transactions.
• Promptly identify, document and follow up customer queries, collaborating with internal colleagues to ensure timely and satisfactory resolution.
• Support the continuous improvement of credit control procedures and contribute to reducing aged debt.
• Escalate complex and unresolved issues to the Credit Control Team Leader to avoid delays on collections.
• Recognise and escalate problematic accounts for potential legal action, including issuing Letters before Action.
• Perform additional administrative or credit control duties as required.
  
  

Debt Collection Specialist, The Person

• 3-5 years proven experience in credit control including international collections.
• Proficiency in an additional language would be desirable (E.g Spanish, German, Italian)
• Strong written and verbal skills with a confident, professional, and diplomatic approach to debt recovery.
• Detail oriented and able to manage a high volume of work in a fast-paced environment.
• Well versed in Microsoft Office (Excel, Outlook, Word) and quick to adapt to new systems.
• Experience in using Netsuite (desirable)
• Self-motivated, reliable, and able to work independently and collaboratively.
  
  

Debt Collection Specialist, The Benefits

• 25 days annual leave plus bank holidays
• Annual leave purchase scheme (up to 5 days per year)
• Company Pension scheme (Royal London)
• Cycle2Work Scheme
• Private Healthcare Insurance (Vitality)
• Subsidised canteen with onsite Chef
• Flexible working
• Regular departmental socials, company wide
  
  

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