Debt Team Leader

Leicester, England, United Kingdom

10/24/2024

Department: YUR - 2120 - Debt Enforcement & Mgt

Location: Leicester

Compensation: £28,000 - £32,000 / year

Description

Reports to: Debt Enforcement Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £28,000 - £32,000 Basic
Discretionary Bonus: Up to £3,000 per annum calculated on % of completed OKPIs.

We're going places and you can too! We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.

As a Team Leader at Yü Energy you will have a crucial role inspiring high performing debt teams to support business energy customers in financial difficulty. Your team will take proactive action to prevent customers getting into arrears in the first place, avoid them getting further into arrears and help them become debt free as quickly but sustainably as possible.

If you are self-motivated and highly disciplined with an agile mentality and a 'can-do', solutions focused outlook on life, you could fit in well.

Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.

What We Need from Yü

Here's a taste of what you'll be doing:

• Foster an environment which inspires achievement and development for both the team and individuals, in a growth-mindset environment.


• Motivate, coach and develop high performing teams in accordance with company values and procedures.


• Provide leadership by identifying teams' goals and evaluating progress.


• Ensure internal and external business relationships are developed and maintained.


• Investigate and resolve all escalated queries/complaints.


• Always represent Yu Energy Values and Habits


• Co-ordinate activities and information between departments, working in a collaborative manner.


• Carry out other reasonable duties as determined by management.

About Yü

If you have what it takes you could be just what we're looking for…

• Sharp – effective decision-making skills to direct the team and workload.


• Experienced – you've worked in a supervisory role managing a diverse team and in a debt team/ energy industry (desirable)


• Great communicator – exceptional communication and interpersonal skills


• Ambitious – you don't just want another job, you want a career opportunity.


• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and PowerPoint


• Motivated – you have a "can do" attitude and love to see success.


• Team player – you enjoy working closely with a motivated team to help them develop.


• Flexible – you're a strong team player who can adapt as the role and business develops.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays


• Holiday buy – up to 5 additional days


• Day off on your birthday


• Employee Assistance Programme


• Annual salary review


• Learning and development opportunities


• Enhanced paternity, maternity and adoption policies


• Yü made a difference Awards


• 3 days additional annual leave if you get married/civil partnership etc.


• Appointment allowance


• Long service recognition


• Refer a friend payment


• Company sick pay (subject to length of service)


• New modern facilities


• Death in service and critical illness cover


• Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed