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Location
York, GB
Department Name
AD EC Delay Resolution Coordinator (118750) G4
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Manage and monitor customer performance, to check that both Network Rail's interest is protected and customers' issues are addressed.
About The Role (External)
Key Accountabilities:
- Provide the Network Rail focus for all train performance data, to be supplied to colleagues working on performance improvement schemes in line with the Network Rail Performance Manual.
- Manage the contractual elements of the train performance regime with customers, including audit records.
- Produce reports, for use by customers and Customer Relationship Executive teams, detailing performance issues.
- Proactively manage the delay disputes process to attain satisfactory settlement of level 2& 3 disputes with customers.
- Provide support to line of route teams in managing the relationship with customers in respect of the train performance regime.
- Check the accuracy of the incentive regimes process and calculations and that all information has been provided to the operators in the required timescale.
- Develop, in accordance with the TRUST Delay Attribution Guide, the resolution of all disputed incidents and subsequent re-attribution, where applicable
Job Skills, Experience and Qualifications:
Essential
- Educated to ‘A' level or equivalent standard
- Knowledge of Network Rail performance systems, and understanding of the performance element of the Track Access Conditions.
- Familiarity with and understanding of the contractual relationship with the customer.
- Knowledge of rail geography and basic operating principles.
- Understanding of all customers contract conditions as regards track access and the relationship with Performance Regimes.
- Good interpersonal skills.
Desirable
- Understanding of financial principles
- Knowledge of the rail industry
How To Apply (External)
Salary: Band 5 - £30,117
Closing date: 25/07/25. - Late applications will not be accepted.
Click
apply now to apply
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist will look at your CV.
- If your experience matches what we're looking for, you'll be invited to an interview
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
