Delivery Manager

Job Description

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic.

Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.

We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference.

Role Summary

We’re seeking an exceptional Delivery Manager who combines the strategic vision of a Product Manager, the empathy of a User-Centred Design leader, and the delivery discipline of an experienced Agile practitioner in the UK public sector.

You’ll be at the heart of multidisciplinary teams, delivering complex, public-facing digital services. You will balance policy requirements, user needs, technical constraints, and GDS service standards while driving iterative delivery at pace.

Key Responsibilities

Agile Delivery Leadership

• Lead delivery through all phases – Discovery, Alpha, Beta, and Live.
• Facilitate agile ceremonies (stand-ups, planning, retrospectives, reviews) to focus on value delivery and team wellbeing.
• Drive iterative delivery with quick feedback loops and lean problem-solving.
  
  

User-Centred & Product Thinking

• Act as the bridge between UCD, product, and technical teams to ensure the user voice drives design.
• Translate user research into actionable delivery priorities.
• Align delivery outcomes with product roadmaps, policy objectives, and GOV.UK service standards.
  
  

Stakeholder Engagement

• Build trust with senior stakeholders across policy, operations, and technology.
• Communicate complex technical and delivery topics in clear, outcome-focused language.
• Proactively manage expectations and unblock decision-making.
  
  

Delivery Governance & Reporting

• Oversee governance, reporting, and risk management for multiple teams or work streams.
• Prepare for GDS service assessments, spend approvals, and assurance boards.
• Collaborate with finance and commercial teams to align contracts and procurement.
  
  

Essential Skills & Experience

• UCD/Product Background – experience as a product manager, user researcher, or service designer before moving into delivery.
• GDS/GOV.UK Expertise – proven track record delivering in UK government departments.
• Agile at Scale – experience leading large, multi-team programs using Scrum, Kanban, or scaled agile frameworks.
• Coaching & Mentoring – proven ability to support junior DMs and foster high-performance teams.
• Excellent communication and stakeholder management skills.
• Resilience in politically complex environments.
  
  

Desirable Experience

• Leading teams through GDS phases from Discovery to Live.
• Familiarity with tools such as Jira, Trello, Miro, Mural, and Confluence.
• Experience with cross-government platforms (e.g., One Login, Notify, Pay).
• Involvement in GDS service assessment preparation.
  
  

Why Join Us

• Work on high-impact, public-facing services that improve lives.
• Be part of an award-winning culture that values innovation and delivery excellence.
• Collaborate with some of the best talent in the public sector digital space.
  
  

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