Delivery Manager - Business Change

Job Requirements – Delivery Manager (PAYG Implementation, Rail)

Manchester based - twice per week in the office

6 Month Engagement

Day rate: Up to £525 per day Outside IR35 DOE

Role Overview

We are seeking a Delivery Manager to oversee change management activities related to the implementation of Pay-As-You-Go (PAYG) in the rail sector. The role will be responsible for ensuring the end-to-end customer proposition is clearly mapped, change impacts are assessed, approvals secured, and all actions tracked to completion.

Key Responsibilities

• Manage day-to-day delivery activities to support PAYG implementation.
• Coordinate across multiple internal and external stakeholders to ensure alignment and delivery.
• Map the customer proposition end-to-end, identifying and addressing risks, dependencies, and impacts.
• Drive the change impact assessment process, securing appropriate approvals.
• Track, monitor, and report on action completion and overall project progress.
• Proactively identify delivery challenges and implement solutions.
• Ensure alignment with wider regional and national transport strategies.

Essential Skills & Experience

• Proven experience in delivery or change management within transport, rail, or large-scale infrastructure projects.
• Strong project management and coordination skills, with the ability to manage multiple workstreams.
• Excellent stakeholder management, particularly across complex multi-organisation environments.
• Demonstrated ability to map customer journeys and assess change impacts.
• Strong problem-solving, organisational, and communication skills.
• Ability to work proactively and drive outcomes under tight timelines.

Desirable Skills

• Knowledge of PAYG systems or transport ticketing solutions.
• Experience working within multi-stakeholder transport projects.
• Understanding of customer proposition design and delivery in public transport.