Delivery Operations Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

OVERVIEW:

The Delivery Operations Manager role focuses on three core areas: Cost, People, and Client.

KEY RESPONSIBILITIES:

Cost Management

• Full Profit and Loss (P&L) responsibility, managing all cost impacts.
• Identify and implement innovative cost-saving initiatives.
• Drive continuous improvements to manage costs and increase margins, providing auditable evidence of savings across the client base.
• Oversee month end invoicing activities to ensure all chargeable items are billed and all invoices are accurate
  
  

People Management

• Lead and manage a team of 30 employees across multiple client locations.
• Oversee hiring, recruitment, and onboarding to ensure optimal staffing levels aligned with service requirements (SLA/KPI).
• Develop and implement staff training, development, and talent management programs.
• Ensure compliance with Group Policies and procedures, including Health & Safety, Ethics, and Information Security.
• Manage holiday, vacation, and absence coverage to maintain consistent service levels.
• Lead resource and capacity planning efforts.
  
  

Client Management

• Manage day-to-day delivery operations and ensure client satisfaction.
• Ensure strict adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Act as the primary point of escalation for client issues, providing expert problem management and root-cause analysis.
• Lead Service Delivery Improvement projects to enhance service quality and internal process efficiency.
• Identify and pursue opportunities to grow and expand client relationships.
• Work with support teams to prepare monthly Management Information packs and Quarterly review packs.
• Present monthly account reviews to the customer
• Act as the point of contact for all device change requests
  
  

Additional Requirements

Security Check (SC) clearance is a requirement for this role.

Closing date for applications: 19.09.2025