Delivery Specialist-Data Technology (Domain-Energy & Utilities)

Role: Delivery Specialist-Data Technology

Domain: Energy & Utilities

Key Responsibilities

1. Strategic Account Leadership

• Serve as the single point of delivery ownership for strategic Energy & Utilities clients, ensuring seamless execution across service lines and geographies.
• Co-develop and execute joint business plans with Client Partners and Market Units to drive account growth, profitability, and transformation.
• Partner with Industry Heads to identify and develop sector-specific opportunities including decarbonization, grid modernization, digital field services, and asset optimization.

2. P&L Management and Governance

• Jointly own the account P&L and deliver revenue and margin targets through proactive cost, quality, and risk management.
• Drive account-level planning including revenue forecasting, workforce planning, competency roadmaps, and digital transformation strategy.
• Monitor delivery KPIs, resourcing, and compliance with Infosys quality and governance standards.

3. Transformation and Innovation

• Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes.
• Embed automation, AI/ML, and platform-based solutions to improve productivity and client value.
• Identify opportunities to deploy industry accelerators and reusable solutions to improve time-to-market and competitiveness.

4. Strategic Program Execution

• Anchor large, complex, and strategic delivery programs, ensuring they meet defined business and technology goals.
• Lead and oversee high-impact digital and cloud modernization initiatives across the Energy & Utilities value chain.
• Drive portfolio-level governance, change management, and program assurance across delivery units.

5. Client Relationship Management

• Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement.
• Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations.
• Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling.

6. People & Capability Development

• Lead and motivate cross-functional delivery teams, fostering a high-performance culture.
• Drive reskilling and upskilling aligned to client needs, with an emphasis on digital competencies, agile delivery, and E&U domain depth.
• Mentor and coach senior delivery managers, creating a leadership pipeline within the account.

7. Industry & Ecosystem Collaboration

• Establish and nurture strategic alliances with partners to deliver integrated, value-driven offerings for the E&U sector.
• Participate in external forums, industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain.
• Contribute to solution roadmaps, domain IP development, and sector-specific value propositions.

Qualifications & Experience

• 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector.
• Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid, DERMS, Asset Lifecycle, Customer Experience).
• Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics.
• Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts.
• Expertise in project/program management, digital transformation, and agile delivery methods.
• Expertise in E2E data value chain in data and analytics, should have managed multiple complex engagements in data and analytics domain.
• Experience in solving business problem in any of the industry, understanding of E2E functional flows of the customer business.
• Able to understand the architecture on any Hyper-scaler [Azure and GCP] and identify potential opportunities for improvement.
• Knowledge of cutting edge data platforms such as Databricks & Snowflake
• Able to Create Business Plan for expanding business – Potential Business Opportunities/Competition Strengths, Weaknesses, Continuous improvement, Innovation, and growth Mindset

Key Skills

• Strategic Thinking and Execution
• Deep E&U Domain Knowledge
• Deep understanding of data technology landscape and solution offerings
• Client Relationship & Stakeholder Management
• Innovation and Change Leadership
• Risk Management & Quality Assurance
• Strong Communication and Executive Presence

Success Metrics

• Revenue Growth vs. planned account targets
• Digital and Innovation Revenue share
• Client Satisfaction (CSAT) and Engagement Feedback
• Delivery Excellence: On-time, on-budget, with quality
• Operational Efficiency Index (OEI)
• Employee Engagement & Attrition metrics
• Thought Leadership Contributions (whitepapers, forums, IP)