Deployment Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About you:  

Access Managed Services (AMS) are seeking an experienced and competent MSP Deployment Engineer to join our team to provide technical expertise across a range of customer projects. From Microsoft 365 to Virtual Desktops deployments, LAN and Firewall upgrades and software installs you will add to our pool of knowledge and deliver fantastic results for our clients. As a Deployment Engineer, you will report into the Head of Customer Delivery and Onboarding delivering projects end-to-end, inclusive of discovery, design, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service.

As a Deployment Engineer, you will be playing a vital role within the Projects department to ensure the successful execution of the Company’s business mission. You will deliver IT projects ensuring clients are satisfied and their expectations are met. You will have strong customer facing skills and will be working across the project lifecycle, onboarding clients ensuring they are satisfied with everything Access deliver. You will be a dynamic individual who can manage their own workload, understand customer communication and deliver a quality service. You must have good inter-personal skills, well organised and practical, with a logical analytical approach to problem solving.

Day-to-day, you will:  

• Project Implementation & Client Management - Deliver technical solutions to clients, manage customer relationships throughout project lifecycles, and ensure high-quality customer-centric communication whilst maintaining satisfaction standards

• Solution Design & Technical Leadership - Provide technical expertise in designing customer solutions, lead technical aspects of implementations, and develop solution requirements with accurate risk assessments and project planning

• System Configuration & Deployment - Execute customer deliverables using specified technologies, implement technical solutions, and prepare/validate equipment configurations for new installations, upgrades, and migrations

• Issue Resolution & Escalation Support - Research, diagnose and troubleshoot system issues, serve as escalation point for 3rd line Managed Services team, and follow standard delivery processes for proper issue escalation

Your skills and experiences might also include:   

• Managed Services & Project Delivery - Previous experience in managed service environments with IT project delivery experience, working to ITIL standards including Change Management, and mentoring team members

• Citrix & Virtualisation Expertise - Extensive knowledge of Citrix VDI, Citrix Cloud, DaaS, VMware vSphere/vCentre, and Citrix VaaD solutions including Machine Creation Services, Provisioning Services, and NetScaler

• Microsoft Technologies Proficiency - Experience with Windows Server (2012R2-2022), Exchange Server, Active Directory, Office 365, Azure AD, Intune, SQL Server, and Microsoft Azure IaaS technologies including migrations and security configurations

• Network & Security Infrastructure - Knowledge of firewall technologies (SonicWall, WatchGuard, Cisco Meraki), networking protocols (TCP/IP, VPN, DHCP, DNS), backup solutions (Cove, Zerto), and email security platforms (Defender for Office 365, Mimecast)

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.