Depot Manager

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a ­­­­Depot Manager to join our South West London Depot!

We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.

As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

About the role:

Exciting Leadership Opportunity: Manage and Lead Our South West London Depot

InPost is a leading provider of time-critical logistics services across sectors including Retail and eCommerce. We are currently seeking an experienced Depot Manager to oversee the operations of the InPost services at our South West London Depot. This is a key role in ensuring the efficient running of daily operations, achieving high standards of customer service, and leading a high-performing team in a fast-paced and dynamic environment.

As Depot Manager, you will be responsible for the operational efficiency of the depot, ensuring seamless service delivery for InPost customers, managing operational costs, maintaining compliance with all regulatory requirements, and driving continuous improvements to meet business goals.

📍 Location: Unit 7 Ellis Road, Willow Lane Industrial Estate, Mitcham, Surrey, CR4 4HX

📅 Shift Pattern: As per business needs

🕒 Hours: As per business needs

💰 Salary: £50,000 - £55,000 + Car allowance & private medical insurance

What you’ll be doing:

Operational Management:

• Oversee the day-to-day operations of the InPost services at the South West London Depot, ensuring efficient and timely service delivery.
• Coordinate the distribution of parcels for InPost, ensuring smooth handling, storage, and delivery processes.
• Manage inventory and stock levels to meet customer demand without compromising operational efficiency.

Team Leadership & Development:

• Lead, motivate, and develop a diverse depot team, ensuring a high level of performance, accountability, and collaboration.
• Set clear performance objectives, conduct regular performance reviews, and provide constructive feedback to team members.
• Promote a positive, safety-focused culture within the depot, emphasizing team collaboration, safety awareness, and operational excellence.

Customer Relationship Management:

• Build and maintain strong relationships with InPost customers, ensuring their expectations are consistently met or exceeded.
• Address customer concerns, resolve issues promptly, and work with the team to continuously improve service quality.
• Identify opportunities for service enhancements and potential growth, aiming to optimize operations and develop synergies.

Financial & Budget Management:

• Manage the depot's operational budget, ensuring adherence to financial targets.
• Monitor key performance indicators (KPIs) and operational metrics, driving cost-effective solutions to improve profitability.
• Control labour and operational expenses to ensure the depot operates within budgetary constraints.

Health & Safety Compliance:

• Ensure the depot operates in full compliance with health and safety regulations, maintaining a safe working environment for all staff.
• Regularly review and implement safety protocols, conduct training, and perform audits to identify any areas for improvement.

Regulatory Compliance:

• Ensure all relevant regulatory and legal requirements are met, including driver hours, tachograph regulations, and maintenance schedules.
• Oversee compliance with Company policies and industry standards, regularly auditing operations to maintain regulatory compliance.

Continuous Improvement:

• Identify and implement improvements in operational processes and workflows to enhance efficiency and service quality.
• Promote the use of technology and data analytics to drive innovation and improve depot operations.

Reporting & Analysis:

• Provide regular reports on operational performance, financial metrics, and KPIs to senior management.
• Assess performance data and make informed decisions to optimize operational output and customer service.

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Experience & Qualifications:

• Proven experience in a leadership role in logistics, distribution, or supply chain management, preferably within a depot or similar operational environment.
• Strong experience in managing multiple services or business units, with a focus on both operational efficiency and customer service.
• Excellent financial acumen, with experience in managing budgets, controlling costs, and driving profitability.
• CPC (Certificate of Professional Competence) qualification is preferred, but not essential.
• Strong understanding of regulatory compliance within logistics and distribution, including health & safety, driver regulations, and industry standards

Skills & Attributes:

• Strong leadership and team management skills, with a focus on achieving high performance and fostering a collaborative work environment.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and manage a diverse team.
• Results-driven and detail-oriented, with a proactive approach to problem-solving and continuous improvement.
• A high level of organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.