Depot Operations Manager

Stoke-On-Trent, England, United Kingdom

7/8/2025

Location: Stoke-on-Trent, UK

Company: Conquip Engineering Group

About Us

Conquip Engineering Group is a leading innovator in the construction and engineering sectors, constantly pushing the boundaries through cutting-edge design and robust manufacturing solutions. We are proud to be at the forefront of engineering excellence, driven by a passion for innovation and continuous improvement.

Position Overview

The Depot Operations Manager is a vital role within our group, responsible for ensuring the smooth and efficient running of our Stoke-on-Trent depot. This role is crucial to the continual improvement of processes and systems, driving the depot to its full potential on a day-to-day basis.

Key Responsibilities

The successful candidate will be responsible for the following:

Stock Management

• Manage stock control of both new products and the hire fleet, including:
• Analyse product lines to determine high-performing and potential growth areas
• Maintain accurate stock records
• Oversee goods-in process, including washing and repair assessments
  

Customer Service

• Provide 1st class service to all customers, including:
• Address customer requests promptly and professionally
• Resolve customer concerns and complaints raised by the sales team
• Exceed customer expectations through exceptional performance
• Communicate with the Client Operations Department to ensure timely and accurate availability of stock for customer orders
  

Transport Management

• Maintain compliance procedures, such as FORS
• Ensure drivers meet Key Performance Indicators (KPIs)
• Collaborate with the transport team at head office to coordinate vehicles
  
  

Staff Management

• Lead and manage all staff at the Stoke-on-Trent depot (excluding sales representatives), including:
• Provide work cover planning for holidays and sickness
• Train, develop, and motivate staff
• Recognise and provide feedback on individual performance
• Foster a positive and efficient team attitude
  

General Depot Management

• Maintain organisation and tidiness of the depot
• Ensure compliance with Quality, Health & Safety standards, and industry legislation
• Adhere to Conquip's processes and procedures
• Consistently meet workflow requirements from head office
  
  

Key Performance Indicators (KPIs)

• Efficiency of daily depot operations
• Consistent efficiency, productivity, and customer satisfaction
  
  

Key Personality Traits

• Ability to work efficiently under pressure
• Effective communication skills, both written and verbal
• Excellent organisational skills
• Proactive, problem-solving attitude
• Positive and motivating attitude
• Prioritisation and time management skills
• Collaborative and strategic mindset
• Forklift licence is beneficial
• Proficient in Microsoft O365 suite and industry-specific rental systems
• Aligned with Conquip's core values
• Ability to deliver team briefings and toolbox talks
  
  

If you are interested in this key vacancy within our group, please apply directly to this advert or reach out to our Head of Recruitment for an informal chat. We look forward to meeting you.

Team Conquip