Deputy Branch Manager - Maidstone

Maidstone, England, United Kingdom

6/29/2025

Job Introduction

An opportunity has arisen within our Maidstone Branch, for a Deputy Branch Manager.

The Deputy Branch Manager is responsible for supporting the Branch Manager with all aspects of the Branch operations including the Business Plan process (The Wheel), business development, credit, operational risk, administration, financial control, culture (Our Way), recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.

The key stakeholders for the Deputy Branch Manager are the District Head, Branch Managers, Mortgage Advisors, Handelsbanken Wealth and Asset Management, Credit, Finance, HR, Risk, Compliance and Internal Audit.

Main Responsibilities

• People management, leadership, development, engagement and wellbeing of a team of Corporate and Private Banking account managers and Account Manager Support.
• It is expected that in addition to your leadership responsibilities you will maintain and develop a portfolio of customers; building relationships with customers and ensuring customer satisfaction through the provision of excellent customer service.
• Identifying, meeting and winning prospective new customers/introducers by outlining how we work and what we can offer in terms of service and facilities.
• Collaboratively with the Branch Manager take responsibility for the Branch operations including the Business plan process (The Wheel), business development, credit, operational risk, administration, financial control, culture ( Our Way ), recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.
• Responsible for adherence to the Bank’s credit policy, including the Responsible Lending Policy and Arrears & Repossessions Policy, instructions and guidelines, maintain oversight of all lending decisions in the branch and any collections and recovery process, to ensure customers are treated fairly
• Operate within the secured and unsecured lending discretion as awarded by the Branch Manager and Head of Credit.
• Grow and develop a branch’s profitability in a local market by providing effective business leadership in all stages of branch development and respecting the geographical area of operation for the branch.
• Thorough understanding and effective deployment of the Handelsbanken business model, products and steering systems including credit, finance (including pricing) and HR policy.
  
  

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Excellent customer service skills and experience successfully developing business
• Good understanding of the Bank’s credit processes
• Attention to detail and a methodical approach
• Structured work practice and a strong sense of administrative order
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
• Interpersonal skills and the ability to work well with impact with people at all levels
  
  

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
  
  

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email [email protected] .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.