Deputy General Manager

Are you ready to take your hospitality career to the next level? Firmdale Hotels is seeking a dynamic and passionate Deputy General Manager to join our prestigious team at the Haymarket Hotel. This is a unique opportunity to contribute to a highly successful and renowned hotel group, known for our exceptional guest experiences and luxurious accommodations.

Firmdale Hotels is an award-winning hotel group with a portfolio of boutique hotels in London and New York. We pride ourselves on our distinctive style, attention to detail, and commitment to delivering outstanding service. Each of our hotels offers a unique ambiance, blending contemporary design with traditional comfort. At Firmdale, we believe in fostering a collaborative and supportive work environment where our team members can thrive and grow.

As the Deputy General Manager at the Haymarket Hotel, you will play a pivotal role in overseeing the entire operation of the hotel. Your responsibilities will span across various departments including Events, Food and Beverage, Front Office, Housekeeping, and the Kitchen. You will work closely with the General Manager to ensure seamless service delivery and exceptional guest satisfaction. This role requires a hands-on approach, flexibility, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Oversee daily hotel operations to ensure smooth and efficient functioning.
• Manage profit and loss, revenue management, and cost control to achieve financial targets.
• Build and maintain strong relationships with guests, ensuring their needs are met and exceeded.
• Maintain staff welfare and foster a positive team environment.
• Ensure compliance with statutory and legal requirements including fire, hygiene, health and safety, licensing, and employment law.
• Assist with recruitment, training, and employee relations to ensure the team is motivated and performing at their best.
• Support the General Manager in key meetings and decision-making processes, stepping in during their absence when needed.

What you Need:

• Previous experience as a Hotel Manager or Deputy General Manager in a high-end operation.
• A proactive and hands-on approach to daily operations.
• Ability to work well under pressure and in a busy environment.
• Excellent customer service and communication skills.
• Genuine passion for the hospitality industry and a desire to drive the hotel's success forward.
• Strong leadership and motivational skills.
• In-depth understanding of current hospitality trends and competitive landscape.

What We Offer:

• Competitive salary plus service charge to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.