DesignOps Lead

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

PURPOSE OF ROLE:

We’re seeking a Design Operations Lead to help scale and support our UX team’s growth, efficiency, and impact. In this role, you'll report to the UX Operations Manager and work closely with the Design System Lead to streamline the Design System’s governance and adoption, while driving operational excellence across the broader design organisation.

This is a hybrid role, one part system enabler, one part program lead ensuring our tools, processes, and workflows empower designers to deliver consistent, high-quality work at scale.

Requirements

Key Responsibilities:

• Collaborate with the Design System Lead to operationalise system workflows, governance, and contributor enablement.
• Support rollout, adoption, and usage tracking of design system components across teams.
• Coordinate feedback loops, documentation, and change management processes for system updates.
• Help prioritize system-related workstreams based on org needs and stakeholder input.
• Maintain alignment between design and engineering teams on system goals and timelines.
• Actively contribute as a member of our dedicated Design System squad, working closely with Product and Engineering to aid the delivery of the next stage of our Design System.
• Partner with the UX Operations Manager to shape and maintain efficient team workflows, rituals, and practices.
• Drive planning, coordination, and delivery of design programs, cross-functional initiatives, and team priorities.
• Improve operational tooling and infrastructure—maintaining Figma libraries, documentation, issue-tracking tools (e.g., Jira), and dashboards.
• Champion consistency and documentation across the UX team ensuring shared knowledge is accessible, up to date, and scalable.
• Providing line management, coaching and mentorship for 1-2 direct reports.

Skills & Experience Required:

• A strong background in UX/Product Design, UX Program Management, or similar roles in a product or design organisation.
• Deep understanding of end-to-end product design workflows, tools (Figma, Notion, Jira, etc.), and cross-functional collaboration.
• Experience supporting or managing Design Systems in a cross-functional environment.
• Strong design thinking skills with a pragmatic approach to iteration, experimentation and research.
• Excellent communication, organisation, and facilitation skills—able to manage details while keeping big-picture goals in mind.
• Comfort working across multiple projects, stakeholders, and levels of ambiguity.

Personal Attributes:

STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive