Deskside Engineer and Service Management - Central London

London, England, United Kingdom

7/8/2025

Job Description

Deskside Engineer and Service Management – Job Roles, Specification and Responsibilities.

This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.

The role will also involve areas of Service Management so experience in any of Risk Management, Monthly Reporting, Incident Management and Knowledge Management is desirable

Please note, due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The role will be 100% on-site working and as a result candidates should be able to travel to central London.

• The group are responsible for providing onsite and remote 2nd Line IT Support
• You will provide telephone and onsite technical support to end users, on-site engineers and implementation teams where required
• The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
  
  

Typical issue encountered are;

• Desktop/thin client hardware and software issues
• Laptop hardware and software issues
• WiFi, LTE, laptop and desktop support
• Peripherals such as scanning devices and removable mass storage units
• Using Active Directory to troubleshoot and resolve customer incidents
• Using various Citrix tooling related to user sessions
• Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software
• Apply knowledge base fixes to resolve a myriad of incidents
• Update, maintain and administer Knowledge base
• Pass relevant knowledge onto service desk
• Bespoke software configuration, knowledge and implementation
• DHCP, DNS desktop support administration
• Known problem linking and workaround fixes
  
  

Education And Experience Required

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.

Desirable Service Management Skills

• Monthly Reporting
• Risk Management
• Incident Management
• Knowledge Management
  
  

Essential Knowledge And Skills Required

• Windows 10/11
• Active Directory
• DNS
• DHCP
• Windows Server 2008 and Windows Server 2012R2 Enterprise
• Solid understanding of technologies/hardware supported
• General understanding of related technologies
• Excellent Customer Service
  
  

Desirable Skills And Knowledge/certifications

• Citrix Xenapp
• Any Microsoft/Citrix/VMWare certification
• Appsense Management
• Other virtualization solutions, e.g. VMware
• SCCM
• App-V
• Networking
  
  

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
  
  

Still reading? We’d love to hear from you — apply today.

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