Deskside Support

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Role: Deskside Support Engineer

Location: Wokingham

Mode of Working: Onsite, 40 hour work week

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• At TCS, you’re not just solving technical issues – you’re enabling progress for some of the world’s most influential brands.
• You’ll play a critical role in ensuring smooth IT operations that empower our clients to serve their customers and communities effectively
• You’ll be part of a purpose-driven team where innovation and continuous learning are part of the culture

The Role

Deskside Support Engineer is responsible for providing onsite technical support for End User Devices. This may include troubleshooting hardware and software issues, configuring and maintaining systems, and providing training and guidance to users. The job may also involve working with other IT team members to resolve more complex issues. Strong communication and customer service skills are important, especially the ability to clearly & effectively communicate technical information to non-technical audiences, including senior management. This role often requires the ability to work independently and troubleshoot problems in a timely manner. Prior work experience with Utilities customer in CNI environment will be an added advantage.

Your responsibilities:

• Build and install End User Computing Devices (such as laptops, printers, mobile devices) related to Digital Workplace Services, in accordance with department standards
• Provides advice and guidance to colleagues regarding EUC incidents
• Maintain installed EUC devices and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Assist in Windows Upgrade and DWS rollout initiatives

Your Profile

Essential skills/knowledge/experience: (Up to 10, Avoid repetition)

• Experience managing desktop configuration polices via Intune.
• Create and maintain Intune Policies and deployment scripts.
• Administering Windows operating systems
• All aspects of IMAC (Install Move Add Change) including JML (Joiner, Mover & Leaver).
• Knowledge on BitLocker management and LAPS. (Local admin password solution)
• Knowledge on basic networking and proxy technologies.
• Knowledge on Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
• Knowledge on Change, Problem, Incident and Configuration Management.
• Knowledge on Asset Management toolsets to keep a track of the inventory on day-to-day basis.
• Supporting Service Desk team and L1 support.

Desirable skills/knowledge/experience:

• Prior work exposure working in CNI environment with Utilities customer will be an added advantage

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [email protected] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.