Desktop Engineer

What we’re looking for:

Essential:

• Ideally hands-on experience with equipment from mail-room / printing / scanning technologies -will consider applications from those with an interest in technology and proven desire to learn.
• Preferably an in-depth technical knowledge of End-User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
• Confident in being able to analyze hardware faults and use critical thinking skills to troubleshoot issues.
• Able to evidence problem-solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving license

In addition, you will also have:

• Strong attention to detail is when dealing with complex computer systems, so an engineer must be meticulous and thorough in their work.
• Ability to be adaptable and able to learn quickly.
• Customer-focused and committed to providing excellent service to clients.
• Strong collaboration and communication skills are essential.
• Strong customer facing skills

What you’ll be doing:

• Diagnose and repair End-user IT hardware break fix at client locations
• Provide installation and configuration of End-user devices
• Develop and maintain manufacturer accreditation to support End-User devices in and out of manufacturer warranty
• Manage boot stock spares suitable for the supported technology ensuring used items are recorded and replenished in adequate timeframes
• Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.

What’s in it for you?

Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

#CareersWithPurpose

🤝 Customer first, always🧑 💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn’t a mandatory requirement.

Choose ‘Apply now’ to fill out our short application and send us your CV.

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We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.