Desktop Engineer

CompanyFranklin Fitch

LocationGreater Bristol Area, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Desktop Engineer | Hybrid | MSP

Our client is looking for an experienced Level 2 Service Desk Consultant to join a growing technical support team, providing advanced troubleshooting and infrastructure support for a diverse customer base.

In this role, you’ll take ownership of diagnosing and resolving technical incidents escalated from the 1st Line team, working across both on-premise infrastructure and cloud environments. You’ll play a key role in ensuring high levels of customer satisfaction, maintaining service standards, and supporting continuous improvement across the service desk.

Key Responsibilities

Respond to and resolve customer tickets in line with agreed SLAs
Diagnose and troubleshoot complex incidents across servers, networking, and cloud environments
Provide regular communication and updates to customers regarding their incidents or change requests
Use remote access tools, technical documentation, and troubleshooting guides to resolve issues
Maintain accurate documentation within the ticketing system and technical knowledge base
Liaise with partners and third-party vendors when required to resolve incidents

Act as an escalation point for Service Desk Agents, apprentices, and junior 2nd line engineers

Mentor and coach junior team members to support their development

Assist in creating best practice documentation, user guides, and onboarding materials

Support the induction and training of new 2nd line team members

Contribute to knowledge sharing and continuous service improvement

Skills & Experience

Essential:

Strong experience supporting on-premise and cloud infrastructure
Extensive knowledge of server and network environments
Experience with virtualisation technologies
Strong desktop support background
Hands-on experience with Microsoft Exchange and Microsoft 365
Familiarity with firewalls, security technologies, and enterprise anti-virus solutions (e.g., Sophos)
Experience supporting hybrid or cloud-based environments
Full UK driving licence

Desirable:

AZ-104 – Azure Administrator Associate
AZ-500 – Azure Security Engineer Associate

AZ-700 – Azure Network Engineer Associate

AZ-140 – Azure Virtual Desktop Associate

SC-300 – Identity and Access Administrator Associate

Experience with cloud-based and on-premise backup technologies

Knowledge of hosted telephony

Understanding of routing and switching

Ability to mentor and coach colleagues with different learning styles

Strong communication and relationship-building skills

Professional and confident telephone manner

Please apply now for immediate consideration!