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Copyright © 2025
Copyright © 2025
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Desktop Rollout Engineer
6 Month Fixed Term Contract
Howden are seeking a highly skilled Desktop rollout engineer to manage and support our organisation with a device rollout. This role requires good background in IT systems, as well as hands-on experience with laptops, autopilot process, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services
Key Responsibilities / Accountabilities
1st - 2nd line IT desktop and remote support to global office employees, providing on-site and remote support during rollout phases.
VIP user support to senior management 200+
Managing tickets via service management tool ServiceNow ITSM
Advanced troubleshooting and root cause analysis
Liaising with and delegating tasks to relevant teams for escalation
Mobile device support Apple & Android
Active Directory Users and Computer administration
Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines
MAC OS X support
Set-Up of new joiner equipment
Maintain accurate records of assets and deployment activities.
Assist with user training and documentation where necessary.
Collaborate with the EUC and Service Desk teams to ensure seamless user experience.
Migrate user data and settings from old devices to new ones
Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards
Participate in ad-hoc support requests, Desk moves, Desk side support
Supporting the business core hours 8am to 6pm rota basis (Mon-Fri)
Skills and abilities needed to perform role
An understanding of the importance of excellent customer service and a "can do" attitude
Excellent communication skills, both written and verbal
The ability to interact confidently with clients and colleagues
The ability to work very well in a team environment
The ability to think logically
Strong interpersonal skills
Strong prioritisation skills and ability to follow process
Patience and empathy when dealing with customers and colleagues
Effective problem-solving skills based on clear reasoning and sound rationale
Tactful, diplomatic and able to thrive in an ever-changing environment
Ability to work pro-actively, under pressure and independently with minimal direction
Proven experience in desktop rollout or IT support roles.
Strong knowledge of Windows operating systems and Microsoft Office suite.
Familiarity with SCCM, Intune, Active Directory, and remote support tools.
Knowledge and Experience
IT industry experience
Microsoft Windows 10+
Active Directory
Microsoft Exchange
Office365 - Intune, Azure etc.
Mimecast
Microsoft Teams
SCCM
Autopilot
ITIL Best Practice
Remote Support Tools
Incident & Problem Management
Knowledge of administrative and clerical procedures
Compliance and Regulatory Responsibilities
To remain compliant with FCA requirements at all times
To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
To share ideas, best practice and other information within the team
Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements
Maintain accurate records and deal with correspondence appropriately
Professional Qualifications
Relevant professional IT qualifications
ITIL Foundation V3/V4