Desktop Support Analyst

About the Role

An exciting opportunity to participate in the European Desktop Support function that should enable/facilitate the growth and success of the operations in Spain and the rest of European countries.

Full time role based in our London HQ office 5 days per week, supporting users across Europe with infrequent travel to Europe wide offices as required.

An excellent role for someone who is looking to progress their IT career with great development and training opportunities. To succeed in this role, you must have a can-do attitude along with great customer service and communication skills.

You will be the first point of contact for team member when they have a technical issue, diagnosing their issue and either resolving it or escalating the ticket to a senior engineer.

Key Responsibilities

• Be responsible for building new devices for team members
• Desktops, laptops, mobile phones and other IT devices procurement and management
• Troubleshooting end user devices, networking, telephony and IT in general related issues
• Works closely with senior engineers.
• Participates in any IT initiative/project when required.
• Maintains an up-to-date asset register
• Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements
• Support meeting room AV systems and events
• Environment: Microsoft Laptops, Microsoft 365, Microsoft Azure services, CrowdStrike, Kaseya, Fortigate Firewalls, Meraki and HP/Aruba switches and WiFi

About You

You’re an IT support professional with hands-on experience in 1st line helpdesk environments. With strong knowledge of Windows, MacOS, iOS, and Office 365 tools, you’re confident troubleshooting desktops, laptops, mobiles, and peripherals, as well as handling installs, configurations and device builds to set standards.

Customer focused and a strong team player, you deliver first-class service, keep clear records, and manage workloads effectively to hit SLAs. With a solid grasp of networking basics and a keen interest in developing your technical skills, you’re proactive, organised, and enthusiastic about solving problems and supporting others.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.