Desktop Support Engineer

• Job: Desktop Support Engineer
• Key skills: Troubleshoot, SCCM, configuration, Active Directory, Microsoft 365, Window
• Experience :5+ years
• Location : London , UK

We at Coforge are seeking “Desktop Support Engineer” with the following skill-set:

Job Overview

• Provide hands-on technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot hardware and software issues, including operating systems (Windows/macOS), applications, and network connectivity.
• Install, configure, and maintain IT equipment and software.
• Manage user accounts, permissions, and access rights in active directory and other systems.
• Collaborate with remote IT teams to escalate and resolve complex issues.
• Maintain accurate documentation of support activities, asset inventory, and technical procedures.
• Ensure compliance with company IT policies and security standards.
• Support video conferencing systems and meeting room technologies.
• Assist with onboarding/offboarding of employees, including equipment setup and recovery.

Required Skills and Qualifications:

• Proven experience in deskside or IT support roles.
• Strong knowledge of windows and macOS operating systems.
• Familiarity with active directory, microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and diagnostic skills.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks.