Desktop Support Engineer

CompanyFranklin Fitch

LocationGreater Cardiff Area

Posted At11/28/2025

UK Visa Sponsorship Analytics

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Desktop Support Engineer | £25,000 | Hybrid

An established technology team is looking for a proactive IT Support Engineer to provide first and second line support across two primary sites, with additional responsibility for several remote locations. This is a hands-on role supporting day-to-day operations, troubleshooting issues, and ensuring an excellent service experience for internal users.

What you'll be doing:

Managing daily support and administration across Active Directory, Exchange, and Microsoft 365—including onboarding and offboarding tasks.
Supporting local network issues such as connectivity troubleshooting and cable patching.
Building and configuring PCs and laptops, including deployments via SCCM.
Providing general end-user support across devices, accounts, and applications.
Assisting with ongoing team projects, including Windows upgrades and hardware refresh cycles.
Ensuring all IT changes follow established change-control procedures.
Coordinating with shared services teams on central systems issues and the setup of new devices and infrastructure.
Managing mobile devices through Intune, including provisioning, account management, and hardware tracking.
Monitoring the helpdesk queue and resolving incidents and requests promptly, ensuring ad-hoc tasks are recorded appropriately.
Actioning security-related requests from the cybersecurity team to maintain strict compliance standards.
Delivering clear and consistent communication to manage stakeholder expectations effectively.
Supporting network troubleshooting and application patching/deployment across all sites.

What you'll bring:

Ability to develop, follow, and champion best practice, processes, and policies.
Strong customer-service mindset with clear communication skills.
Experience with Windows Operating Systems and MS Office applications.
Working knowledge of Exchange administration.
General networking knowledge (LAN, connectivity, patching).
Familiarity with desktop hardware and device lifecycle management.
Understanding of core security principles and methodologies.

Please apply now for immediate consideration!