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Role - Desktop Support Engineer
Location - Daventry, UK (Onsite)
Type - Fixed Term
Duration - 8 Months
Job Description:
Application Support on Client PCs
- Installation and deinstallation of applications
- Troubleshooting of applications
- Support with application questions
- Installation/ deinstallation of software applications.
- Installation/ deinstallation of site-specific software as needed.
PC hardware support
- Issue of new hardware
- Dismantling of old hardware
- physical patching of network connections to the network switch
- Error analysis in case of hardware failures
- Troubleshooting of defective hardware
- In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
- IT relocations
- Hardware preparations (staging, application installations, upgrades)
Printer support
- Troubleshooting of printing, multifunctional and fax systems as well as large format printers
- Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
- In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
- IPHONE and IPAD support
- Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
- Troubleshooting of end devices
- Support for user questions regarding hardware and software
Media technology support
- Beamer maintenance
- Care and maintenance of the conference rooms
- Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
- Instruction of users in the media technology
- Support for audio and video conferences
Active Directory
- Creation of NT and Exchange accounts via IAM. Password reset
- Check and request group OU memberships
Additional tasks:
- Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
- Preparing hardware (staging, application installations, upgrades).
- Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
- Testing of newly introduced applications and hardware
- Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.
- Scripting (VB, PowerShell)
- SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
- Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
- Oversee software installation by outside vendors.
- Documentation of IT related issues related to the application.
- Provides access and documents the process to ensure it can be repeated as needed
