Desktop Support Engineer
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Required Qualifications & Skills
Education & Certifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Industry certifications preferred, such as CompTIA A+, Microsoft Certified Profes-sional (MCP), ITIL v3+.
Technical Skills & Experience:
• Minimum 2 years of experience in IT support, helpdesk, or system administration.
• Strong understanding of Windows OS, Active Directory, GPOs, and Office 365 ad-ministration.
• Experience with enterprise antivirus solutions, network troubleshooting, and securi-ty protocols.
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Remedy, or similar).
• Basic knowledge of MacOS support and troubleshooting Apple devices.
• Hands-on experience with software deployment tools (e.g., SCCM) and remote desk-top solutions.
• Proficiency in diagnosing and resolving IT hardware and software issues.
• Working knowledge of cloud platforms, virtualization technologies, and scripting (PowerShell, Python, or VBScript) is a plus.
• Provide smart-hands support for remote teams managing network, server, and te-lephony systems.
• Set up and support videoconferencing systems and meetings
• Handle technology refresh projects, rollouts, and migrations.
• Hands-on experience with hardware troubleshooting (Dell, HP, Lenovo) and software support.
• Experience with virtual desktop support (Citrix, VMware, Microsoft AVD) and Thin Clients.
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