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Copyright © 2025
Copyright © 2025
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Role: Site Support Engineer
Location: Manchester (onsite)
Responsibilities: Strong experience providing IT Infrastructure field support which
includes troubleshooting hardware, software, operating system issues and problems and
fixing the issues without impacting / violating the hardware warranty or customer security
compliance requirements.
Key Skills Required:
o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
Printers and accessories
o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
smart and physical assistance activity under instruction, at sites.
o Conference room A/V equipment assistance & troubleshooting
o Basic VOIP phone configuration & troubleshooting
o Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,
switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart
Hands’ capability
o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win
10 / MAC / Linux)
o Experience with Anti-spyware and Anti-virus software.
o Basic installation and troubleshooting of standard software’s / application like Adobe,
browsers
o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
PowerPoint, Teams, Skype, OneDrive)
o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
o Basic understanding , mail configuration and troubleshooting of Mobile Device
Management system ( Airwatch / Xenmobile / Mobile iron etc),
o Basic understanding on Data backups,
o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
o Basic configuration & troubleshooting of Apple machines /mobile devices
o Knowledge and experience on Service requests and incident management process,
o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension
Extra holiday purchase
Life insurance policy
Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.